Shipping & Returns
Delivery & Collections
Mainland UK Deliveries:
Free Delivery on orders over £99. Any orders under £99 are charged at £6.60 including VAT. Items are always dispatched using our next day delivery service. If the items are not in stock, we will order this to our Cricklewood branch, and the items will be ordered from our suppliers and delivered to you within 3 to 7 working days (stock dependent). For any orders placed on weekends, we will ensure to fulfil on the Monday.
Deliveries to UK non-mainland and Republic of Ireland will be delivered on a two day DPD service. If the items are not in stock, we will order this to our Cricklewood branch, and the items will be ordered from our suppliers and delivered to you within 3 to 7 working days (stock dependent).
During coronavirus, we are operating as usual, however current circumstances may cause some delays in our delivery services and couriers.
Any stock item orders placed before 12pm will be dispatched using our next day delivery service, however any orders after 12pm will be dispatched the following day.
If an item is not available, our sales department will ensure to contact you to give you an accurate timeline of when the item will be back in stock.
UK Offshore & Northern Ireland
Deliveries to UK non-mainland and Republic of Ireland will be delivered on a two day DPD service. If the items are not in stock, we will order this to our Cricklewood branch, and the items will be ordered from our suppliers and delivered to you within 3 to 7 working days (stock dependent). Cost will vary based on location in these regions.
For any EU/Overseas deliveries, please get in touch with firstname.lastname@example.org and we can arrange this for you. Do note, there will be delays in deliveries, however this is still operating.
For collections, in order for us to hand over the items, we would need you to bring your confirmation of the order – we will always ensure to give you a call or email when the item is ready for collection from our branches. All 5 branches are available for collections.
Collections can take place during these times:
- Monday to Friday - 7am - 5pm
- Saturday - 8am - 5pm
Faulty / Damaged Items:
Shortages and damages must be notified within 3 working days. In order to report these, you can either send an email to email@example.com or you can call our department on 020 8450 0000 on extension 3338. We would need you to send pictures of any damages and provide as much information as possible.
For any returns, you will have 14 working days to cancel your order from the date this is received. We will need to be notified of this either via email to firstname.lastname@example.org or by filling out the return request and providing as much details as possible. Returns will not be accepted if they are not in a re-sellable condition, or have been used or damaged. The process of the returns will only take place once we have received the items in our Cricklewood branch, and have inspected them to ensure we can proceed with the return. If in any case the items are returned damaged or in bad conditions, we will be unable to proceed with the refund. Once our sales department has inspected the items, once they have approved them, then the refunds will be dealt within 14 days. We would also need proof of purchase in order to proceed with a return/refund.
The address to send the items to is as follows:
245-247 Cricklewood Broadway, London, NW2 6NY.
We will require the box to be sent safely, and will not be held accountable if the box is damaged in transit to us. On the box, please ensure your order number is on the box and kindly add the name of the person who you spoke to before sending the box back. With no order number we will not be able to take this back.
For any bespoke items made for the client, we will be unable to provide a refund as the supplier will not take this back. For other supplier items, if this has passed the 14 days return period, we may be able to take this back with a handling charge of 25% - this is subject to the supplier accepting the return and the items being in a re-sellable condition. The customer will also have to pay the cost of £6.60 to send the item to the supplier in all cases. If 25% handling charges are incurred, we will cover the costs of sending the items to the supplier.
If the customer wishes to return any items, it is their responsibility to cover the costs of returning the items. All returned items are to be sent to our Cricklewood Broadway branch, for the attention of websales. For any special items that have been ordered from suppliers, kindly ensure to let us know within 14 working days from when the items have been ordered.
If you are unsure before ordering, get in touch with our websales team 020 8450 0000 for any advice on our products to ensure you have the right items, and are satisfied.