Shipping & Returns

Delivery & Collections


Mainland UK Deliveries

  • Free Next Day Delivery on orders over £69 for stock items.
  • Orders under £69 are charged at £4.95 (Ex. VAT).
  • All in-stock items are dispatched using our next day delivery service.
  • If an item is not in stock, it will be ordered to our Cricklewood branch and dispatched to you within 3 to 7 working days, depending on supplier availability.
  • Orders placed over the weekend will be processed and dispatched the following Monday.

Non-Mainland UK & Republic of Ireland Deliveries

  • Orders will be delivered using the fastest available courier service.
  • If items are not in stock, they will be ordered to our Cricklewood branch and dispatched within 3 to 7 working days, subject to supplier availability.

Order Cut-Off Time

  • Orders for in-stock items placed before 1:00 PM will be dispatched the same day.
  • Orders placed after 1:00 PM will be dispatched on the next working day.

If an item is unavailable, our sales team will contact you with an accurate lead time for restocking and delivery.


International Deliveries

For overseas deliveries, please contact websales@arrowelectricals.co.uk.

We will provide tailored delivery options and pricing for both Economy and Express services based on your location. You can then choose the option that best suits your needs, and we will arrange shipping accordingly.

Returns Policy

You may cancel your order within 10 working days from the date you receive it.


How to Request a Return


Return Conditions

  • Items must be unused, undamaged, and in fully re-saleable condition, including all original packaging.
  • Products returned in a used or damaged state (including defaced packaging) will not be accepted and will be returned to you.
  • A proof of purchase (invoice or order confirmation) is required for all returns.

What Happens Next

  1. Once your return is authorised by a team member, please send the goods to:
    2. 245–247 Cricklewood Broadway
    London, NW2 6NY
  2. Upon receipt, our team will inspect the items within 7 working days.
  3. Once approved, we will process your refund within 14 days to the original payment method and notify you by email.

Trade Discounts Available

We are happy to offer assistance to customers placing bulk orders for trade purposes.

020 8450 0000

websales@arrowelectricals.co.uk