|Zone||Delivery Zone charge|
|ZONE A (England and Wales, Mainland Uk, up to 10Kg, where postcode includes:)||AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DT, DY, E, EC, EN, EX, FY, GL, GU, HA, HD, HG, HR, HP, HU, HX, IG, IP, KT, L, LA, LD, LE, LN, LL, LS, LU, M, ME, MK, N, NE, NG, NN, NP, NR, NW, OX, OL, PE, PL, PO1-PO22, PR, RH, RG, RM, S, SA, SE, SG, SK, SL, SN, SM, SO, SP, SR, SS, ST, SY, SW, TA, TF, TQ, TN, TR, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO|
£8.99 (1-2 Working Days) *FREE DELIVERY ZONE
|ZONE B (Scottish Lowlands, Mainland UK, up to 10Kg, where postcode includes:)||AB1-AB16, AB21-AB25, AB30, AB39, DD, DG, EH, FK, G, IV1-IV2, KA1-KA26, KA29-KA30, KY, ML, PA1-PA19, PH1-PH18, TD||£8.99 (1-2 Working Days) *FREE DELIVERY ZONE|
|ZONE C (Some Islands and Scottish Highlands, N. Ireland, up to 10Kg, where postcode includes:)||AB31-AB38, AB40-AB56, IV3-IV40, IV52-IV54, IV63, KW1-KW14, PA20-PA40, PH19-PH40, PH49-PH60, PO30-PO41, Northern Ireland (BT)||£29.99 (2-3 Working Days)|
|Zone D (Channel Islands and other outlyling and Scottish Islands, up to 10Kg, where postcodes include:)||GY, HS, IM, IV41-IV51, IV55-IV56, JE, KA27, KA28, KW15-KW17, PA41, PA42, PA60, PA61, PA62-PA67, PA77, PA78, PH41, PH42, PH43, PH44, ZE||£39.99 (2-3 Working Days)|
|Zone E||Republic of Ireland - CURRENTLY WE DO NOT OFFER SHIPMENT OUTSIDE OF THE UK||N/A|
We aim to deliver all stocked orders to the above destinations in the times shown above from time of dispatch Monday to Fridays: *Free delivery for orders over £99.00 UK Mainland Only (Zone A & B)
With all Arrow Electrical products on our website we provide a collect instore option at the checkout for those that wish to order and pay online for their goods and collect at one of our 4 London branches. If you choose this option you will be contacted by email or phone to arrange a time and day for your order to be ready for collection at your chosen branch. Please allow at least one working day for all stocked items, as some products may not be stocked at the chosen branch and we must internally transfer your goods and allow for processing before your goods can be collected. If your item is not in stock, we will order your goods from the relevant supplier and then notify you of its estimated arrival to your chosen branch. Please note this time can vary from supplier to supplier and it can take 14-28 working days depending on supplier.
All goods can be collected during normal working hours from the chosen branch, please see our branch opening times for more details.
Please remember you can also track your order by logging into your account at any
PLEASE NOTE WE DO NOT SHIP TO DESTINATIONS OUTSIDE OF UK
2.0 Returns Policy
2.1 Under the Distance Selling Regulations you have the legal right to cancel your order within (7) seven working days the day after the receipt of your goods (with the exception of any Bespoke made to order items or SPECIAL ORDER non-stocked items).
2.2 Goods must be returned at customers own cost. NOTE: It is always best to send your Parcel back in a manner that is trackable (e.g. Royal Mail Special Delivery). We cannot be held responsible for non-receipt of returns that cannot be tracked.
2.3 If goods have been received damaged we will arrange a collection and any replacements of the damaged goods at our expense; however Arrow Electrical will not be liable for any other losses caused by this inconvenience including any Electricians fees. Any collections arranged by Arrow Electrical will be made during normal working days between the hours of 9am-6pm
2.4 Refunds will only be made to the original payment card on receipt of a copy of the original sales receipt.
2.5 We have the right to refuse refunds for the failure to meet the above criteria
2.6 If you decide to cancel and return the goods within these time limits, your payment will be refunded within 30 days.
2.7 In the event you are not able to return the products as detailed above, a collection can be arranged for you, however the courier collection charge of £29.99 will be deducted from the refund this will be a unspecified time and date which you will be required to wait the whole day for collection.